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Kickstarter emails

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Crimsonwraith

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Kickstarter emails

PostThu Feb 23, 2017 12:50 am

Has anyone heard where Hawk is on their email list? I sent my problem mid-December and still haven't heard anything.
Thanks.
Warchief of the Nazca Tribe

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Shadow Broker

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Re: Kickstarter emails

PostThu Feb 23, 2017 1:06 pm

I have wrote them on the 14.Dezember and haven't got any answer.
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badgerclaw171

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Re: Kickstarter emails

PostFri Feb 24, 2017 9:51 am

the same here I sent out 2 emails about missing stuff from my pledge over 3 months ago no reply at all... WTH... not even respond saying we got your email and are aware of the situation and will be correcting it shortly.
they didn't hesitate taking my money over a year ago.
what if i have to move? how well i get my stuff?
I paid for the product i should receive it.
very disappointed in Dave and the hawk team.......
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Crimsonwraith

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Re: Kickstarter emails

PostSat Feb 25, 2017 3:02 am

Well, new KS update. Looks like more "be patient." Mine was sent in on the 13th, so I will let you know when I hear, at least you will have that.
Warchief of the Nazca Tribe

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drachnien

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Re: Kickstarter emails

PostSat Feb 25, 2017 4:11 am

I mailed on the 6th of december and got a reply today, further conversation emails were responded to in minutes though so once they get to you they seem to keep replying to you till it's sorted.
I probably hasn't helpped that some people have been emailing multiple times a day so theres going to be a lot of duplication to dig through not to mention the normal email that isn't KS related.
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Crimsonwraith

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Re: Kickstarter emails

PostSat Feb 25, 2017 2:45 pm

Good to hear. Thanks for the update.
Warchief of the Nazca Tribe

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Crimsonwraith

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Re: Kickstarter emails

PostMon Apr 10, 2017 9:12 pm

@drachnien did you ever receive your stuff? I finally got a reply on March 17th. They were super quick to reply to my replies to get things sorted. However, it is now mid April, and I haven't heard anything since they "sent it to the shipping department." How long does it take, and do they send a shipping notice?
Warchief of the Nazca Tribe

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Crimsonwraith

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Re: Kickstarter emails

PostThu Apr 13, 2017 2:44 pm

Heads up for anybody waiting on stuff missing from the first wave. It ain't coming. Hawk has decided to include it with the second wave of kickstarters instead. So, if you're like me, and missing the rulebook, I guess that's just too bad.
Warchief of the Nazca Tribe

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Skinwalker

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Re: Kickstarter emails

PostThu Apr 13, 2017 3:34 pm

Crimsonwraith wrote:Heads up for anybody waiting on stuff missing from the first wave. It ain't coming. Hawk has decided to include it with the second wave of kickstarters instead. So, if you're like me, and missing the rulebook, I guess that's just too bad.


Kind of crappy, bad luck :(
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J.D. Welch

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Re: Kickstarter emails

PostFri Apr 14, 2017 1:54 am

Crimsonwraith wrote:Heads up for anybody waiting on stuff missing from the first wave. It ain't coming. Hawk has decided to include it with the second wave of kickstarters instead. So, if you're like me, and missing the rulebook, I guess that's just too bad.

Incorrect.

Hawk Liam wrote:Just to clarify, the missing items from pledges won't be held until the 2nd wave. They are going out in batches right now!
I love my job (well, I love having a job), but a bad day of gaming beats a good day of work every time!

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